Shipping policy
1. Introduction
At Capilla Derma, we are committed to providing our customers with an exceptional shopping experience. This includes ensuring that our products are delivered efficiently and reliably. This shipping policy outlines the terms and conditions of our delivery service.
2. Delivery Times
- Our standard delivery times are 7 to 14 business days after order confirmation.
- While we strive to meet these delivery times, please note that unforeseen circumstances may sometimes cause delays. In such cases, we will notify you as soon as possible.
3. Shipping Fees
- We offer free shipping on all orders, with no minimum purchase amount required.
4. Delivery Zones
- Our delivery service currently covers all regions worldwide.
- For deliveries outside these zones, please contact us at support@capilladerma.com to discuss possible options.
5. Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
- You can use this number to track the status of your delivery on the carrier's website or on our site.
6. Delivery Policy
- Please provide a delivery address where someone will be available to receive the package.
- If no one is available at the provided address to receive the delivery, the carrier will leave a note with instructions on how to collect your package or schedule a new delivery.
7. Damaged or Missing Items
- If you receive a damaged item or if a package arrives incomplete, please contact us immediately at support@capilladerma.com
- We will resolve the issue as quickly as possible, either by replacing the item or processing a refund, according to your preference.
8. Changes to the Shipping Policy
- Capilla Derma reserves the right to modify this shipping policy at any time. All changes will take effect immediately after being posted on our website.
9. Contact Us
- For any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us at support@capilladerma.com